Shipments

Please be aware that deliveries can take longer than expected due to unforeseen circumstances.

The delivery times quoted on the various pages of the website are calculated using statistical averages and are therefore not binding. Our information does not constitute a delivery commitment, but merely a general indication. Delivery times are subject to the provisions of the Italian Consumer Code.

Delivery times may vary due to force majeure, including but not limited to strikes, industrial action and extreme weather conditions.

During promotional and festive seasons, xtraWine reserves the right to postpone deliveries and carefully indicate a cut-off date to ensure that customers receive their orders on time. Notifications of any cut-off dates will be visibly placed on the website and duly commmunicated to the customers.

Our Customer Care will keep you updated via email or sms. Once the purchase is complete you will receive a tracking number to trace your order.

The cost of shipping varies depending on the destination and weight of the goods.

See the table above for more information (the figures provided are purely indicative and have been calculated based on a shipment of 0.75 litre bottles weighing 1.5 kg each).

For cash on delivery shipping (Italy only) 4 euros + VAT is added to the shipment cost.

Purchases on the xtrawine.com website are subject to the provisions of the Italian Consumer Code D.Lgs. 21/2014.
Art. 63 Transfer of risk - Consumer Code
1. In contracts where the seller is responsible for shipping the goods, the risk of loss of or damage to the goods for reasons not attributable to the seller is transferred to the buyer only when the buyer or a third party nominated by the buyer other than the carrier takes physical possession of the goods.
2. However, the risk is transferred to the buyer as soon as the goods are received by the carrier if the carrier has been chosen by the buyer and this choice has not been offered by the seller, without prejudice to the buyer's rights in relation to the carrier.