All our shipments are handled by the very best couriers: UPS and TNT.
All our wines are transported properly packaged and covered by an insurance policy that protects the customer in the event of breakage or loss during transit.
Deliveries within Italy are made within 1-2 working days, in Europe within 2-5 days and in the USA within 35-50 days of the order date.
A dispatch email notification is always sent when the goods are shipped, with a tracking number that gives real-time updates on the delivery status.
We only use patented packaging designed to be robust, insulated, secure and environmentally friendly. All our packaging is 100% recyclable.
We use secure, patented PERBACCO winebox ® packaging from Errevi S.r.l. for our shipments.
EPS is a plastic material which can be recycled like any other.
EPS products are made of 98% air.
PERBACCO ® packaging is strong enough to be reused several times.
Once it has reached the end of its useful life, it should be disposed of with plastic recycling where possible or with non-recyclable dry waste.
The cost of shipping varies depending on the destination and weight of the goods and is free of charge over a low threshold.
See the table below for more information (the figures provided are purely indicative and have been calculated based on a shipment of 0.75 litre bottles weighing 1.5 kg each).
For cash on delivery shipping (Italy only) 4 euros + VAT is added to the shipment cost.
Transfer of risk
Purchases on the Xtrawine.com website are subject to the provisions of the Italian Consumer Code D.Lgs. 21/2014.
Art. 63 Transfer of risk - Consumer Code
1. In contracts where the seller is responsible for shipping the goods, the risk of loss of or damage to the goods for reasons not attributable to the seller is transferred to the buyer only when the buyer or a third party nominated by the buyer other than the carrier takes physical possession of the goods.
2. However, the risk is transferred to the buyer as soon as the goods are received by the carrier if the carrier has been chosen by the buyer and this choice has not been offered by the seller, without prejudice to the buyer's rights in relation to the carrier.
The delivery times quoted on the various pages of the website are calculated using statistical averages and are therefore not binding. Our information does not constitute a delivery commitment, but merely a general indication. Delivery times are subject to the provisions of the Italian Consumer Code.
Delivery times may vary due to the impact of COVID 19 on courier distribution networks.
Delivery times may vary due to force majeure, including but not limited to strikes, industrial action and extreme weather conditions.