Please be careful when ordering.
Please be careful when ordering. My order went through twice as a result l received 12 bottles rather than 6 & paid 2 delivery charges. On asking if these could be removed as a gesture of goodwill if l kept both orders ( had l actually ordered 12 bottles there would’ve been no delivery charge ) Having exchanged several emails with Giulia she offered a refund if l returned the extra order or a £10 credit to my account to cover the cost of one delivery should l wish to keep both deliveries.
I must say she was very prompt & efficient in trying to find a solution to my duplicate order & managed to turn a frustrating situation around.
Well done Giulia l will happy to order from you again.
Always reliable and efficient.
Always reliable and efficient.
Great service from xtraWine
Wine was well packaged and speedily shipped. Bottles are in good condition.
Excellent online experience, competitive pricing, and top execution on efficient delivery
Today I opened and tasted the 2° botlte…
Today I opened and tasted the 2° botlte of this wine and it is not the same wine I bought earlier bij Aldi.
When my 3° bottle has still the same bad tast, I shall ask you tot replace the wine or to give me my money back.
xtraWine reply
2022/12/16
Hi Roos, Thanks for your feedback and we are really sorry you feel the bottle wasn't the same you got at Aldi. Please do get in touch with our customer service at info@xtrawine.co.uk
Great selection of wines at the right prices. Ultrafast delivery. Always a pleasure to shop here.
Delivery perfect as usual.
Delivery perfect as usual.
For the wines I have already tasted them and they are excellent!
Quick delivery, no issues
As of yet, I have not received the the itens. The transport company (TNT) cannot find my address, but it is correct. The company did not contact me by any means.
xtraWine reply
2022/12/16
Hi Heloisa, we have checked your order and there is no note of delayed delivery. Always remember to get in touch with our customer service when in doubt or whenever you want some answers!
Great wines, great service. Buy in total confidence.
Efficienti, rapidi e professionali, come sempre!
Missed the welcome offer but get it…
Missed the welcome offer but get it back after email with promptly replying
Quickly delivered and very nice box for safe transport. Top service
Incomplete delivery (3 bottles missing)…
Incomplete delivery (3 bottles missing) but fixed three days later
xtraWine reply
2022/12/16
Hi Ben, I believe this has now been resolved (rather promptly i would say) by our customer service. Should you not be satisfied with the outcome of the inquiry and the solution we offered, we urge you to get in touch with our customer service at info@xtrawine.co.uk
Many good Italian wine, I like it
Nice site, easy shopping, fast yet safe delivery.
the only thing - shipping was way too expensive. i bought a case of 12 bottles in may 2021. the shipping was 21 euros. now, a year and a half later it's three times more - 64 euros.
Good assortment and reasonable prices…
Good assortment and reasonable prices but poor communication from TNT about the delivery (Sweden).
Such a pleasure, to order on Xtrawine!
best prices, quickly sent! Just perfect.
As always great stuff. One of the best wine retailers in Europe. Excellent selection of wines, fast and suitable delivery. Highly recommend it to every wine geek.
Easy to order. Great offers.
Very correct and fast service.
I didn't received my order
I didn't received my order
xtraWine reply
2022/12/16
Hi Jean Luc, if you didnt' receive your order you should get in touch with our customer service: info@xtrawine.com. We sincerely apologise for any inconvenience but we do not have your email registered in our database! Please do get in touch and we will do our best to resolve this issue.
Very broad selection, indications of rating by various magazines and critics, rapid delivery to us in Venice. I've used them for several years and am always well satisfied.