Fast & Great Customer Service
I found a wine at a specific year that I couldn’t find anywhere else and saw on their website, so I called in to check if the stock they had was the same showing on their website. Flaminia was very friendly and polite and also very knowledgable. She was able to make sure it was exactly what I was looking for and got back to me very quickly through email. Not only that, she also reminded me to sign up for some member-only offer which was actually really helpful because I got to explore more of their great selection and save on the shipping almost!
My overall experience was excellent and smooth, and I received my order before I realised as well! Thank you so much(:
Half of order still missing.
Half of order still missing.
Hi Alvidas, thanks for your feedback and I am sorry to hear your experience didn't match your expectations. We do not seem to have a record of your complaint so please do get in touch with us via email info@xtrawine.com and please do let us know. We do not seem to have missed anything but we are more than happy to talk with you and see how to best help you! Thanks a lot again!
They youse FedEx to ship the vine.
They youse FedEx to ship the vine.
it's a miserable company. Look at trustpilot, and you will find out what I mean.....
Thanks Klaus, we cannot really offer a comment on your feedback on Fedex. They are great partners to us. Nevertheless, we truly hope you enjoyed the wine and to see you soon!
OK ON TIME AND RIGHT QUALITY
OK ON TIME AND RIGHT QUALITY
That's great. Thanks Jean Luc. You made our day :)
Speedy delivery as usual, impressive!
Good response and efficient, delivery in polite attitude
Good range, good prices, fast efficient delivery
good price but delivery took pretty long
good price but delivery took pretty long
Hi Nora, thanks for your review. We are truly sorry you felt the delivery took longer than expected. Your tracking code informed you of the delays in Buchs and your absence on the day of the delivery. Always remember to check your traking code to see where your package is and when it is expected to arrive! We hope to see you soon in xtraWine!
Very good selction and reasonable…
Very good selction and reasonable prices.
Accurate delivery and extensive selection.
Cardboard not good enough?
Everything went very well and actually faster than anticipated. I suppose that now that the webshop indicates the cost for the excise in the customers country, the appropriate taxes are being paid. Even if there is no document accompanying the package as proof of legal taxes having been paid.
My only issue is the packaging: why not cardboard instead of this probably hard to recycle, grey styrofoam?
Hi Benny, thanks for your review. All our operations abroad are fully legal and we have agents and tax representatives in each and every country we operate. But thanks for being so attentive to the legal framewords. As for the packaging. it is 98% recyclable and it has been designed to be light, minimise any waste of space (to reduce CO2 emissions) and it is made from recycled materials. It is safe yet environmentally friendly. Additionally, we have also structured our packages to turn into wine cellar. We have many videos on our youtube channel and we have even written about it on our blog: https://blog.xtrawine.com/en/how-to-store-wine-at-home-without-a-wine-cellar/ . Check it out!
A safe bet regarding the wine list
A safe bet regarding the wine list, quality, packaging, and delivery.
XtraWine means excellence.
Fast delivery, as usual. Perfect.
Good quality offering and fast delivery!
Good quality offering and fast delivery!
Good assortment, reasonable prices and a quick delivery. The only problem is that you get no prior message regarding when the delivery arrives.
Hi Olle, thanks! You really made our day. This is something you can do by letting us know in the comment section once you place the order. It will be our prioritiy to coordinate with the courier. Please note that we have no direct impact on the tracking software and ssoftware design of the couriers we work with so, depending on the courier, you may have a slightly different tracking system. But we can definitely do our best to make sure your wines arrive when and where you ask us to :)
Great experience , well packed the bottles, fast shipping!
Great news! Thanks loads from the xtraWine team
Honesty - reliability!
Thanks George. We truly believe in offering our customers the best possible service. Thanks again and hope to see you soon on xtraWine!
It is always a pleasure to shop from…
It is always a pleasure to shop from XTRAWINE because they have it all. Quallity, prices, professionality and speed!
Fast delivery and great service!
Fast delivery and great service!
Good selection of Italian wines. Prices for some of their products are simply unbeatable!
Easy to use website. Fast delivery.
Delivery on time, great contact with support to make it happen during short stay in shipping address.
Thanks Pawel. A great experience is all that matters to us. Hope to see you soon in xtraWine.