fast and accurate delivery
fast and accurate delivery, with reasonable price, very happy with my purchases.
Excellent shopping experience
Good website design
Speedy delivery
Good price
Good choice of wine selections
Corked wine and they refused to refund
Corked wine and they refused to refund. Enough said.
xtraWine reply
01/09/2023
Hi Adrian, Thanks for your review and we are really sorry you had a bad experience. Unfortunately, unless you follow the procedure clearly indicated on our website, we are not in a position to refund an order. There is a form you can use to file a complaint about the bottle you are referring to and you can access it here;: https://www.xtrawine.com/hk/en/contact-us#nonCompliantDeliveriesForm You will need to log in first. Alternatively, please do feel free to get in touch with our customer care. We will do everything possible to help you solve this issue. Thanks again.
I love this place for ordering my wine and I have suggested this also to some friends. Cheers to some more bottles of pure bliss
The service is great with delivery…
The service is great with delivery within few days. However, if the delivery day and time can be selected. It would even be greater.
Efficient and prompt service.
Efficient and prompt service.
Very satisfied with the service!
Very satisfied with the service!
Fast delivery, many kind of wine.
perfect in all dimensions.
perfect in all dimensions.
great website for wine purchase
placed order for 2 times and both were good. Fast delivery, reasonable price, clear and detailed wine description on the website
Xtrawine never fails. Great assortment of especially italian wines + smooth delivery in a sturdy box, and delivery within reasonable time even if it has to go from Italy to Denmark.
Order placed easily, fast and perfect delivery with exceptional packaging.
Clarity in the display of products on the website
Favorable unit cost
Sent as a gift, so don’t know when it was delivered. But customer care via email is excellent and prompt. Thank you.
great selection to choose from++
great selection to choose from. good web site to use. Delivery went smoothly. What more can you ask.
Easy online ordering. Supplied the wine I wanted Orus Primitivo. Excellent price and shipping costs. Case arrived in 48 hours from order. No issues at all.
Will return in the future.
Easy comprehension. Reliable delivery.
Good service!
Shipping on time.
I'm so happy I found you! I had to send a bottle of champagne to my sister in Capestrano as she just moved into her new house!! This service was super efficient and fast. Will definitely use it again!!! Thank you!
This company never disappoints
This company never disappoints. The delivery process is rapid and efficient. Don't hesitate.
Reliable and has good wine selection
Reliable and has good wine selection
Easy to buy, fast delivery, everything fine.
Maybe it would be great to have the description of the wine bought with the order...
I had a great experience with your shop, again. Quality of wines corresponds to description on your websites, fast delivery, great packaging. It is pleasure to spend the money with you👍🥂
Please be careful when ordering.
Please be careful when ordering. My order went through twice as a result l received 12 bottles rather than 6 & paid 2 delivery charges. On asking if these could be removed as a gesture of goodwill if l kept both orders ( had l actually ordered 12 bottles there would’ve been no delivery charge ) Having exchanged several emails with Giulia she offered a refund if l returned the extra order or a £10 credit to my account to cover the cost of one delivery should l wish to keep both deliveries.
I must say she was very prompt & efficient in trying to find a solution to my duplicate order & managed to turn a frustrating situation around.
Well done Giulia l will happy to order from you again.