Easy to order, speedy supply, this over several orders. This time 1 star less as I had 2 corked bottles (have not opened the other bottles), obviously not to xtraWine's fault but it can happen.
A great place to buy wines.
A great variety of wines, excellent recommendations, good prices, normal courier costs, professional packaging, prompt delivery.
What else could one expect???
It was my first order and be sure that more will follow soon!!!
Thank you xtraWine!!!
Fast delivery and good packaging
Fast delivery and good packaging. And great products as always.
Fast service, lots of choices with plenty of good wines for selection
I haven't received my order.
I haven't received my order.
xtraWine reply
03/31/2023
Hi Natalia, Thanks ofr your review and we are sorry you found the experience a bit difficult. We can see that all got resolved. Unfortunately we attempted delivery on the following dates: 23/03 but the address provided to our courier was incorrect; after having coordinated with our partner; and we attempted a second delivery on the 25/03 with no success. We finally managed to find you on the 28th!
Remember to always use the tracking number you receive in the confirmation email. You can check the status of your shipment in real time. We surely hope to see you soon in xtraWine!
I think you should not have FEDEX as…
I think you should not have FEDEX as your delivetng firm. It has ni service at all. Sorry.
xtraWine reply
04/21/2023
Thanks Peter. We are always trying to improve our services and we will definitely take your comment into consideration.
Come sempre tutto al top!
Come sempre tutto al top!
VELOCITA' E CONFENZIONAMENTO
VELOCITA' E CONFENZIONAMENTO
Great service all around and fast safe…
Great service all around and fast safe delivery.
Great selection once you find everything
Mobile version of the site could use a better search tools. Other than that smooth sailing and no hidden surprise fees. Even the small hick up with tnt was fixed by it self within a day.
Ordered on a Wednesday evening late a…
Ordered on a Wednesday evening late a received in Belgium the Monday morning after it. This in perfect isoprene packaging. And they have a wide collection of good Italian wines on their web. An absolute top!
very helpful on phone, very fast delivery perfectly packed
Informing when certain products will be…
Informing when certain products will be available, easy to order and super fast delivery
The right wine and very fast delivery!
The right wine and very fast delivery!
Ordering was easy, someone will call to make sure the order is correct with speedy delivery. I got my order in 2 days. Haven't opened the bottles yet tho.
incredible quick delivery . Premium packaging
Speedy and timely delivery.
Speedy and timely delivery.
Good selection and great price
Good selection, great price and service
Profesional and fast service😊
Profesional and fast service😊
I bought 3 chianti classico felsina…
I bought 3 chianti classico felsina colonia at a price of
94 euros each and the wine is oxydated,color is no
more red but brown and taste is not good.
a 2018 wine well stored should not be oxydated.
xtraWine reply
03/16/2023
Hi Christian, Thanks for your review and we are tremendously sorry there was a problem with the wine. However, we do not have a record of a ticket opened on your behalf by our customer service. We cannot help you if you do not know that there is a problem. Please do get in touch with our customer service by emailing info@xtrawine.com or please go through the procedures to submit a complaint due to a non-compliant bottle: https://www.xtrawine.com/en/contact-us. We look forward to hearing from you and getting this sorted as soon as posisble!
Fast & Great Customer Service
I found a wine at a specific year that I couldn’t find anywhere else and saw on their website, so I called in to check if the stock they had was the same showing on their website. Flaminia was very friendly and polite and also very knowledgable. She was able to make sure it was exactly what I was looking for and got back to me very quickly through email. Not only that, she also reminded me to sign up for some member-only offer which was actually really helpful because I got to explore more of their great selection and save on the shipping almost!
My overall experience was excellent and smooth, and I received my order before I realised as well! Thank you so much(: