Information about the right of withdrawal
Purchases on the Xtrawine.com website are subject to the provisions of the Italian Legislative Decree 206/2005 and Legislative Decree 21/2014, which guarantees you the right to withdraw from the purchase agreement for any reason whatsoever.
Conditions of the right of withdrawal (pursuant to Legislative Decree 206/2005 mod. Legislative Decree. 21/2014)
You have the right to withdraw from the contract, without providing any reason, within 14 days. The withdrawal period expires 14 days after the day on which you or a third party other than the carrier and nominated by you take physical possession of the goods.
In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract in an unambiguous statement, e.g. a letter sent by e-mail to [email protected] or by post to the following address: Via Campo dei Fiori 4 - 47122 - Forlì (FC).
In order to comply with the withdrawal period, you just need to send the notification that you wish to exercise your right of withdrawal before the withdrawal period expires.
Standard withdrawal form - pursuant to Article 49, paragraph 1, letter h) -
(complete and return this form only if you wish to withdraw from the contract)
Via Campo dei Fiori 4
47122 Forlì (FC)
Telephone: +39 05431803620
I/We (*) hereby give notice of withdrawal from my/our (*) contract of sale relating to the following goods/services (*)
- Ordered on (*)/received on (*)
- Customer name(s)
- Customer address(es)
(only if this form is submitted on paper)
(*) Delete as appropriate.
Effects of withdrawal
If you withdraw from this contract, you will be refunded all payments you have made to us, including delivery costs (except any additional costs resulting from you choosing a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. Refunds may be issued after the 14 day period only as long as you have proved that you have returned the goods or until they are received by us, whichever is sooner.
Such refunds will be made tp the same payment method that you used for the initial transaction, unless expressly agreed otherwise; in any event, you will not incur any costs as a result of such a refund. The refund may be withheld until receipt of the goods or until you have proved that you have returned the goods, whichever is the earlier.
You are only liable for any reduction in the value of the goods resulting from any handling of the goods other than that necessary to establish the nature, characteristics and proper performance of the goods.
Please return the goods or surrender them to us without undue delay and in any event within 14 days from the day you notify us of your withdrawal from this contract. The deadline is deemed to have been met if you return the goods before the 14 day period has expired.
Via Campo dei Fiori 4
47122 Forlì (FC)
You are responsible for the direct costs of returning the goods.
The purchased goods must be fundamentally intact; we recommend that you take extra care when repackaging the goods, for example by using the original packaging.
The following cases as referred to in Article 59 of the Italian Consumer Code are exempt from the right of withdrawal:
- the supply of goods made to measure or clearly personalised;
- the supply of sealed goods that are not suitable for return for hygiene or health reasons and have been opened after delivery;
- the supply of goods which are by their nature inseparably mixed with other goods after delivery;
- the supply of alcoholic beverages, the price of which has been agreed at the time the sales contract is entered into, the delivery of which can only take place after thirty days and the actual value of which depends on fluctuations in the market that are beyond the control of the trader;