The website is well designed
The website is well designed, very informative, and easy to use. The wine was packed well, came a little earlier than their expected delivery time, yeah! *checking in from Hong Kong
This was my first time ordering wine online and I must say it was a very positive experience.
Very impressed with the price, website, fast delivery and the packaging.
I’ve just sent in another order to share with family and friends.
Very quick delivery, and that all the to the Netherlands. Also a very good price for a beautiful wine. I’m very happy :) Highly recommended!
Satisfaction totale sur tous les points.
Satisfaction totale sur tous les points.
I have been XtraWine customer for 7…
I have been XtraWine customer for 7 years. During this time I have had nothing to complain about.
Greetings
Veikko Silander
Espoo Finland
Quick delivery and perfect packaging!
Good price. Speedy delivery with safe packaging. I’ll buy from xtrawine again.
Still haven’t received the goods
Still haven’t received the goods. Tracking with TNT is pretty bad. Should consider another logistics partner.
xtraWine reply
06/17/2022
Dear Sknat, Thanks for your review. You should have received a tracking number via email. This should help you monitor the status of your order. If, in future, you would rather your good be delivered by another courier, please do get in touch with our customer care (info@xtrawine.com or +39 0543771911 or filling in the form you can find on our website:https://www.xtrawine.com/it/contattaci) and they will help you set up something different and more suitable to your needs.
I am a happy customer for over six…
I am a happy customer for over six months now. Amazing prices and service. Never had an issue with my order or delivery. Grazie Mille!
Good Communications - fast delivery - solid package - perfect service!
Still not delivered. Packages have been in a "nearby depot" since Friday (it is Tuesday evening now) - and "in transit" - but no information about when actual delivery happens.
xtraWine reply
06/15/2022
Hi Janne,
Thanks for your review and we are sorry to hear that you are experiencing problems. You have now received the tracking number for your TNT courier and you can check directly where they are or what their issue may be, you can also contact them directly using your tracking number to identify your order and receive an update. As we explain on our website (https://www.xtrawine.com/en/shipping), deliveries can be delayed due to various issues that are outside our control. Please do get in touch with our customer care should you need any further assistance. If the problem is with the courtier we can help you avoid getting any future orders delivered by that specific courier.
xtraWine communication and service were…
xtraWine communication and service were excellent. Also, the wines are wonderful.
good price and prompt delivery
good price and prompt delivery
Good wine selection. Easy ordering and quick delivery.
amazing service and wine!
amazing service and wine!
Good selection of wine especially from Sicily and Alto adige. However return customers are not rewarded enough for their loyalty. There should be a system to reward those who patronize often.
Another happy transaction
Another happy transaction. Wine delivered quickly in A1 condition
Good prices and wide selection
Good prices and wide selection. However delivery is mostly good for people who have someone at home to receive it at a moment’s notice. Delivery can be earlier than the approximate dates on the order. Once a message for delivery is received in the morning, someone has to be home to wait for their call that day.
xtraWine reply
06/15/2022
Hi TL,
Thanks for your review. We are certainly more than happy to deliver at a different location or put a specific note to the courier about the best times. Of course, the latter cannot be 100% guaranteed because we liaise with different couriers and there may be delays that are outside our control.Nevertheless, if in your next order you want to add a note about delivery or decide to have your wine delivered to another location, we can certainly do that. Hope to see you soon!
Great service for all your favourite…
Great service for all your favourite italian wines
Perfect service. Have been using this company for a year now without a problem
great service, great prices, fast shipping and excellent packaging
what else can I ask for ?
great prices, great service, fast shipping and shpping using TNT provides a much better delivery experience than other vendors.
I also like the xtraWine points - they usually are a good indicator.
Very large Italian wine selection
Very large Italian wine selection