Chateau d'Arche Grand Cru Classé de Sauternes 0,375L 2016

Xtrawine have an excellent selection of wine and I think it's a nice touch that they provide a discount, depending on the previous spend.
However, i can only rate them 4 stars because of the repeated issue I am experiencing with their chosen distributor UPS.
Whilst xrtrawine ship the wine quickly, the wine has been sat in a UK depot for over a week and this has now happened on 3 occasions.
When they used fed ex in the past, it arrived within 7 days.

Instead I am wasting time phoning UPS for updates and receiving generic delayed delivery messages, it's very frustrating.

I appreciate that is not directly Xtrawines fault but they are choosing to us a distributor who is impacting the customers experience, so much so, that I may have to order from another merchant next time.

excellent prices, fast shipment, good communication

Excellent packaging. Good prices.

Excellent wine. Service and delivery

Fast delivery, bottles very well protected.

quick and quality packaging

Great selection of very nice wines. Would have been 5 stars if a better courier was used. I live in London. The wines were in the country at least 5-6 days before they were delivered. I cannot imagine how the wines can survive the warmer seasons for that long.

A few years ago, I rated 5 stars. Recently the deal is not as great as before.

And the Italian wine selection seems to be less, or the wines that I interested are less. Some of the wines are no longer available on your site.

Delivery very good. But I had one bottle that tasted off and there is no easy way to return it to.

It was Pian della Vigne - Brunello di Montalcino 2019

This also has happened last year with Il Poggione Brunello 2017.

It takes the edge off the value you provide.

Great selection, reliable delivery.

Wide range of excellent wines combined with reliable delivery and customer service !

Good selection, good prices and good customer service, BUT they use shameful and extremely polluting polystyrene packaging, while other online wine retailers use biodegradable carton from wood fibers, a natural and renewable resource.