Avevo avuto l'occasione di sperimentare la vostra efficienza, ma questa volta vi siete davvero superati: meno di un giorno per la consegna! Complimenti anche per l'ottima qualita' dei vini in vendita. Grazie.
Order packed to perfection and arrived in 5 days.
Thank you
Selezione ottima, servizio clienti e disponibilita a risolvere problemi meno
Vivo in Irlanda, acquisto la prima volta e tutto bene, entusiasta per prezzi e selezione, sfortunatamente quasi imbattibili se vivi fuori. La volta dopo non trovo l'opzione spedizione in Irlanda, ho cercato di capire diverse volte cosa accadesse e la risposta e' sempre la stessa, non esauriente e non aperta a risolvere il problema. Ahime un amaro ricordo di come in Italia si e' abituati ad essere trattati. Purtroppo Costumer Service e Problem Solving sono da mezza stella, portata a due da selezione e prezzi.
Complimenti per la rapidità e la precisione, ottima come prima esperienza!
Bellissima pagina web
Gaetano Randone, Svizzera
Mi trovo momentaneamente all‘estero, dopo il mio rientro farò il mio primo ordine👍
Impossibile resolvere un problema di indirizzo
Giovanni De Amicis, Belgium
Ho comprato varie volte da Xtrawine perche' la scelta e` enorme, i prezzi buoni e il website fantastico. Purtroppo fin dall'inizio c'e` stato un problema di consegna perche' al posto dell'indirizzo di destinazione compariva nuovamente il mio nome.Ho contattato telefonicamente il customer service di Xtrawine 4 volte negli ultimi mesi e mi e` stato garantito ogni volta che il problema era risolto. Purtroppo l'ultimo ordine di Brunelli ha impiegato 11 giorni per viaggiare da Forli` a Bruxelles ed essere consegnato dopo vari contatti col trasportatore, sempre a causa dello stesso problema. Non buono per il vino, con le basse temperature del nord Europa.
Was asked by Trustpilot to post a review which I did. A negative one to which I freceived a reply doubting whether I was a customer and disputing that customer servive is poor.
I spent THREE hours on the so-called live chat with the information i was fisrt in the queue. A mail sent a week ago was replied to 3 days later. One week later my order is still trapped in an endless cycle with TNT and keeps landing in Madrid. Customer service has done nothing to solve the problerm. I am not UK resident so Brexit is no exuse, and nor is COVID since the problem lies with the lack of attempt to ensure my order, sent two weeks ago, is finally delivered
Excellent choice but too high delivery cost
I like the shop and the website. They have an excellent choice of italian wines and good explanations. Delivery to Germany was not really fast but still ok. Packaging was excellent. I would love to order more...but the minimum of 180€ for free delivery is way to high. I fail to understand why in our common market this is really necessary. I will happily order more once they adopt a more competitive policy for free deliveries
xtrawine mi fornisce vini da diversi anni e tutto è andato bene, consiglio fantastico.
Ottimo servizio di ExtraWine, pessimo servizio di UPS
XtraWine è un sito con un'ottima selezione di vini, ed è rapida ed efficiente. Spero però che cambi il servizio di spedizione, già che UPS mi ha spesso dato problemi che finiscono con complicazioni e ritardi.XtraWine is a great website with an exceptional wine selection. It is fast and efficient. I only hope that they could change the delivery service, as UPS often gives problems and ends up in late and complicated deliveries.
Great shop! Good assortment, superfast delivery with perfect packaging!
Discovered xtrawine recently. I have already used it three times. The wine choice is extensive. Value is very good as is the quality of the wines. Delivery to Ireland by UPS has been quick and reliable. I have recommended xtrawine to friends since I have begun to use it.
Good, but could be better.
Good points;
1. Excellent choice of Italian wines. If you live outside the country, you’ll be hard pushed to find a better selection anywhere else online.
2. Website is very good with lots of options to filter down.
3. Good promotions on a regular basis.
Bad points;
1. Their courier (TNT) is very poor. On both occasions I have used XtraWine they were beyond the advertised 2-5 days delivery. The first time it took 19 days to deliver my wine. Their tracking system often crashes and ‘loses’ your wine and they just leave the package on your doorstep in plain view for anyone to take.
I understand there are special circumstances at the moment but other couriers I have used (DHL, Hermes, Amazon etc) are all more or less back to normal. I think for TNT it’s more systemic issues rather than situational.
2. The price in your basket is not the price you pay. After Excise duty, delivery charges and Bank charges (if you live outside the € zone) are added, a €10 bottle of wine can cost €15 a bottle on a case of 6. Most of their competitors allow you to pay in £GBP and offer free postage on orders above a certain amount.
Would I buy again from them? Perhaps, but please get a better courier...
Great shop
Vlad-Andrei Ardeleanu, Romania
Great shop, a gem to italian wines selection and plenty of international wines. The order arrived în 5 days in great condition.
Website, selection, stock
Very good website which has a broad selection and which is easy to navigate
Also appreciate the tasting notes on each wine
Fast delivery to the UK (and very reasonably priced)
Recommended
Ho fatto diversi ordini nel corso di questi anni. Ottima scelta di vini, velocità strepitosa, packacing milgiore fra tutti gli e-commerce. Veramente Superbi!
Great selection, plenty of information, fast delivery and, best of all, very enjoyable drinking! Please all Stay Safe in this very strange time.
Veramente ben organizzato ed efficiente. Complimenti
I have ordered a number of times Fantastic service, Great wine, Excellent Web Site. And a fast and reliable Del Service. Definitely will order again soon. Please stay safe at this very difficult time.
Great wines & service!!!!
A great selection of wines with plenty of information on each bottle. My wine was delivered on time in perfect condition.
Congratulations on achieving all of this when we're in the middle of a global crisis. Big shout out to UPS as well for their delivery service!!!
6 bottles of wine delivered safely and promptly in the middle of a worldwide crisis - outstanding!
Thankyou and I hope all your families and friends remain safe and well.
OTTIMO SERVIZIO
Pietro De Girolami, Italy
I vini acquistati li conoscevo già, ma ne avevo bisogno per degli omaggi e ho ricevuto tutto in maniera molto veloce e con un imballaggio impeccabile. Ottimo !
The best e-commerce to buy Italian wine in HK !! 👏👏👏
eerste bestelling bij xtra wine en alles vlot verlopen met goede service
Excellent choix de Vin prix très compétitifLivraison Au topTroisième fois que nous commandonsSuper nous recommandons