xtraWine reply
03/21/2022
Dear Jean-Jacques. Thanks for your feedback and we are so very sorry you felt our customer care was not supportive. Having had a look at your ticket, we can confirm that we sent a tracking code via email (please check spam if you cannot find it!). From our records, all the information and the update were communicated. Again. It is of utmost importance that if your priority is to keep track of the delivery, you save the tracking number and/or the tracking link we send out for you. From our records, the delay is caused by the couriers and, as you may probably imagine, xtraWine has very little power over them! However, please do let us know if we can help with anything else!