Ordered some fantastic wines at unbelievable prices and value but also some wines I couldn’t find anywhere. Brilliant service great customer service and care. Thank you
One of the few places where we can find the wines that are generally not available from other sources. We were initially customers of the Italian based site until Brexit happened at which point we stopped due to import taxes. As soon as the UK site launched we started ordering again. One of the better aspects seems to be that if the wine is not in bond in the UK you can order and it will be shipped direct from Italy just takes a little longer to deliver.
The delivery was very fast to my…
The delivery was very fast to my nearest shop.
Quick response
Reasonable price
Good product
Great customer service - delayed delivery - Resolved
Took longer than usual to deliver, but the responsibility was with FedEx who did not notify, leave notice or call after attempted delivery more than a week earlier (despite the fact that they have delivered repeatedly to me in the past). After intervention from xtrawine, issue was resolved. Excellent service from the store - but still preferred when deliveries where carried out by UPS. Will continue to buy from xtrawine despite the "adventure" this last time.
xtraWine reply
10/16/2023
Dear Client, thank you for writing. We are very sorry that your package has not been delivered yet. We strive to provide an excellent customer experience from the friendliness of use of our website to the prompt delivery of the goods. Clearly this has not been the case for you. It is even more difficult to accept our failure in delivery since you are a loyal customer with 30+ orders completed. Our Customer Care team has already been alerted and is trying to resolve the situation to the best of their abiliies. Please feel free to reach out to them anytime you need an issue resolved, info@xtrawine.com
Simple ordering and selection, fast delivery
Delivery was estimated to Tuesday…
Delivery was estimated to Tuesday 10.10,but it was on Friday 6.10. Perfect for the weekend
Fast , good quality
Correct price
Value wines, good selection, delivered as promised
Wine from Franciacorta delivered quickly.
I was pleasantly surprised at how well this worked. Quick delivery from Italy and no problems at all. Will use again.
Just as expected. Lovely wines. Will buy again when in stock and a I need some
Malcolm
This is my second order as we enjoyed the first one!
Interesting range of wine and clear information about availability. Straightforward to order and good delivery from FedEx. This is my second order as we enjoyed the first one!
The delivery date was spot on.
Items were packaged very securely. I was able to track item was en route.
Fast fulfillment and shipping
Fast fulfillment and shipping, excellent product offerings, find your gems right here
Wine assortment and fast delivery
Super fast, i already ordered several times !
Everything is great, depth of the assortment, prices and user friendliness of the website, APART from their choice of courier (FEDEX)!
xtraWine reply
09/26/2023
Dear Client, thank you very much for writing. We are glad that you found so many positives with our e-commerce, we strive to offer the best, including our choce of courier, but we take to heart what we hear from our customers and this observation will be discussed to see how we can do better in the future. Please know that we have a customer care team dedicated to help you, do not hesitate to contact them at info@xtrawine.co.uk
It was delivered in good time
It was delivered in good time . All in tact
Very reliable supplier; Been ordering for almost 10 years, approx 5-6 orders per year. Orders are always correct and delivered on time!