Sales conditions All you need to know

The on-line shop mentioned here below Xtrawine with reference to the domains  (www.xtrawine.it , www.xtrawine.com and  www.xtrawine.eu ) is exclusively property of the society Xtrawine Srl P.I. 03868400403 based in Via Campo dei fiori 4 - 47122 - Forlì (FC) TTel:+39 054327235.Registered as a member of the Public Register of Companies in Forlì (R.E.A.) with number  FO-319770.
 

• THE SALE OF ALCOHOL IS PROHIBITED TO MINORS.
  Users of www.xtrawine.com claim to be the age according to the law governing them. If there is no legislation in this regard, you have to be 21 years old. The person receiving the wine must be of legal age.
• all the published prices are included of vat and do not include any taxes, duties applicable in the country of destination different from Italy. These costs vary from country to country, are charged to the customer, who has the burden to verify the amount with the competent customs authorities.
• all the wines included in our shop are really available in our warehouse
• shipping is always insured
• Xtrawine site is updated daily
• shipping will always be recorded by regular invoice, which, unless otherwise stated by the customer, will be made available online in the personal page "My Orders".
• the individual price of the product and/or the service must be added to the cost of each shipment, the amount will vary depending on shipment and payment, and in relation to country of destination. The total amount for the products and/or services selected will be clearly stated and communicated to the customer, before the conclusion of the Contract of Sale.
• prices listed on the site are subject to variations and/or change by xtrawine.com without any prior notice to the customer. Such increases may depend by the xtrawine's suppliers. Sales Contracts concluded prior to the publication of these changes, but not already shipped, will apply the prices prevailing at the time of receipt of the Order.
• published prices of products may vary for different vintages and formats.

The products purchased on www.xtrawine.com enjoy the legal guarantee of conformity of goods, art.128 et seq. Consumer Code.
The legal guarantee is valid for two years, and must be enforced by the consumer within two months from discovery of the defect.

Under the EU Regulation. 524/2013, we inform the consumer residing in Europe that the European Commission has set up an online platform that provides an alternative dispute resolution tool.
This tool can be used by the European Consumer to resolve by non-judicial any dispute relating to contracts of sale of goods and services entered into a network and/or resulting therefrom.
Therefore, if you are a consumer established in Europe, it can use this platform for the resolution of any dispute rising from the online contract placed on this website.
The European ODR platform is available at the following link.

These Terms are governed by Italian law as well as any Contract of Sale are subject to the Italian jurisdiction.

e-mail: [email protected]
phone: +39 054327235
 

• they can be returned to Xtrawine within 14 days from the delivery.
• Shipping and packing charges for the return of the delivered parcel are to be paid by the customer.
• The defective goods will be replaced and sent back or else refunded (in case they are sold out) at the expenses of Xtrawine.

Defective wines are such wines that do not meet the producer’s quality standards. This comprises the following defects (non-exhaustive list): the wine is off or corked, the bottle leaks or the label has been destroyed during transport.  

Defective wines, if available, will be replaced without any extra cost for the customer. If not available, we will give you a full refund.

Please inform xtraWine per e-mail [email protected] of the fact that one or more of the bottles you have received are defective. Please include in the e-mail: order number, delivery address and a description of the problem for every bottle/ product.
xtraWine will organise a free return shipment from the address the order was originally shipped to.  

All bottles have to be 2/3 full when you return them and closed with the original cork. The bottles should be returned in the original packaging, which provides best protection against further damage. This is quite important since xtraWine will be able to ask the producer or perpetrator for replacement. 

As soon as we have received the wine, it will be evaluated and in case we deem it defective, we will straight away send you the same wine of the same vintage if available. If not available, we will offer you a full refund. 

This procedure is relatively uncomplicated and free of any additional charges for the customer.  

In case of a legal dispute, the bottles will remain in the possession of xtraWine, where they can be evaluated by authorised experts. In this case, we will charge the client with the shipping costs. 

• the European regulation commonly known as the Right to Cancel states that this right may be exercised only by consumers excluding purchases made by retailers or by those who in any capacity purchase for resale to third parties.
• shipping costs will be borne by the customer
• On his arrival in our warehouse, the goods will be examined to assess possible damage or tampering (the integrity of the asset returns is an essential condition for exercising the Right to Cancel). We therefore recommend extreme caution in preparing the package, for example using the original packaging
• to exercise that right yuou need to send us a communication within 14 days from the receipt of goods ordered and send the goods back within further 30 days

Send an e-mail to [email protected] containing the statement you want to exercise their Right of to Cancel, indicating all the data requested:

• internal order number and order date
• invoice number
• products list subject of withdrawal
• your IBAN for the bank-transfer

Then you have to wait a communication from our Customer Service, authorizing the return.
Upon receipt of such communication must return the goods within a further 15 days to:

Xtrawine Srl
Via Campo dei fiori 4
47122 Forlì (FC)