Dear Client, thank you very much for writing. We are glad that you found so many positives with our e-commerce, we strive to offer the best, including our choce of courier, but we take to heart what we hear from our customers and this observation will be discussed to see how we can do better in the future. Please know that we have a customer care team dedicated to help you, do not hesitate to contact them at info@xtrawine.co.uk