Good selection of wines, easy to order; fast delivery
Great site. Fast delivery.
Great service, fair prices, fast delivery. No nonsense.
Great offer, pricing and delivery! Thank you!
Great and prompt service as always
Great and prompt service as always
Fair prices, quick delivery
Fair prices, lot of choice, guick delivery
Delivered wine to a 76 year old living alone in styrofoam box which she cannot open. She had a scheduled back surgery in 2 days. SHe poked the box with a knife for 5 minutes before being able to cut it open. SHe damaged the cork in one bottle, but xtrawine did not respond.
Good morning, I have alerted our customer care in HK to respond to your inquiry. We are sorry our packaging has proven troublesome for the opening. Our best wishes for a speedy and complete recovery.
Good selection/pricing. Inconsistent packaging/handling
This last order came in a beat up carton with a tall Alsacien bottle forced fitted in. Perhaps as a result one corner of box was crushed. Luckily nothing was broken.
Good morning, thank you for letting us know about the packaging. The shape of some bottles, famously the Alsacien ones, need to be packaged on their sides in order to fit properly. We will alert our packaging departmet to be more careful in handling non standard size bottles. We are happy nothing was broken.
High quality service and fast delivery
Good and quality selection of wines for my taste. I have been a customer for years. Easy to shop and pay and get fast delivery.
Fast delivery, wide selection of wines and attractive prices. Also, a good presentation of individual wines.
The wine is Cottanera Etna Rosso
I ordered one bottle of Cottanera Etna Rosso feudo di Mezzo 2019 by your recommendation.
It was one of the best wines I have drank in years.
The problem is that I ordered only one bottle and you don't have it anymore.
The delivery didn't call me and simply…
The delivery didn't call me and simply put the wines in the lobby counter. I need to move the wines home myself.
Good morning, thank you for writing. Your complaint has been duly noted.
價格優惠,經常有折扣,下張訂單有$40 回贈,送貨服務很滿意.
Login in using mobile device is…
Login in using mobile device is exceptionally difficult. Otherwise good shopping experience. Why not invest in an app?
Thank you reachig out and for your suggestion regarding the app. Our team is dedicated to enhancing the end customer experience to be user-friendly and satisfying. We truly value your input, and we want to express our appreciation for the time you took to share your thoughts with us.
Great value and quick delivery.
Great value and quick delivery.
Service, packaging and delivery top!
quality, price, ease of ordering, and delivery were all very good
Reasonable price
Delivery service is good
The system keeps in memory the very…
The system keeps in memory the very last address you send to. Not the main address. I use xtrawine to send also gifts to friends but if i do not check it the next time it will be kept as normal destination.
Good morning and thank you for writing. Delivery addresses can be modified by clicking Modify at the time of order completion. We understand that your customer experience was not optimal and we will discuss this particular issue with out IT department.
Always punctual delivery!
Always punctual delivery!
Prompt delivery, user friendly website
Very fast delivery over italian…
Very fast delivery over italian standards