Impressive service from Xtrawine.
Impressive service from Xtrawine.
Ordered some excellent Italian wines which are difficult to get in the UK.
Reasonable price including all taxes calculated.
Quick shipping. Will be using again.
Delivered ahead of scedule.
Delivered ahead of scedule.
Bottles were left in front of my entry…
Bottles were left in front of my entry door.
Anybody could have stolen them as the street is near by. Not stisfied.
xtraWine reply
11/16/2023
Dear Client, thank you for writing. We have a dedicated Customer Care team to help you with any problems, please contact them at info@xtrawine.com
Good Selection, fast response, and transport. An Italian company with customer services and support!
The last leg of the delivery-Chain either TNT / FedEx Sweden has not so far announced delivery ahead of time or made an appointment , nor do they deliver later than 1600. -So I will not order during the winter as chances are that the wines will be left outside in -15C
xtraWine reply
11/16/2023
Dear Client, thank you for writing. We take the utmost care of our wines. For this reason, we only use patented packaging designed to be robust, secure and most of all insulated. We ship all over the world in countries with many different climates. Please do not hesitate to contact our Customer Care team at info@xtrawine.com with any questions you might have regarding shipments.
Well done still. Usually delivery is a bit faster than this time, but quite reasonable still. Wine is good and buying and paying easy.
Two distinguishing points
Two distinguishing points: selection of wines and supersafe shipment. I appreciate the presence of information about ranking of every wine according most popular ranking scales: Robert Parker, Wine Spectator, James Suckling, etc. The prices are user friendly with frequent discounts on selected wines. The shipment is not only extremely quick, supersafe due do individual cell in the box for every bottle, but also temperature protecting, as the shipment box is made from thick and relatively hard styrofoam, protecting wine at least temporarily from sharp changes of temperature.
Very Fast delivery and in a perfect condition
Excellent wine at fair prices, delivered promptly
Fantastic accuracy in delivery !
Fantastic accuracy in delivery !
Really wide selection.
Recommend !
Simple, convenient, operative, good range
Great service. Fast and reliable.
Excellent customer service!
All perfect, thank you! No one could do better😊👍
Great selection and service
I always use Xtrawine and the service is always good There appears to have been a change this time around with the wine sent direct from Italy. Previously orders on the .co.uk site came from London so arrived much quicker. This means delivery takes a bit longer although the packaging was much better than before. Overall, a great selection of Italian wines from an excellent seller.
Excellent price and fast delivery
Excellent price and fast delivery
I'm a big fan of the user-friendly website. Ordering is really easy and fast. I don't like the side-popups...
The packaging is always good quality, I even use it to create my steady and save wine-wall in my cellar.
I was not well informed for the…
I was not well informed for the delivery time. I do not feel any customer services at all.
xtraWine reply
11/09/2023
Dear Customer, Thank you for writing to us. We are very sorry that we were not able to meet your expectations. We strive to provide excellent customer service and we invite you to contact our team directly, they will be able to offer assistance regarding delivery time and other order related help. Here is the link for your convenience. https://www.xtrawine.com/hk/en/contact-us
The handling of the order was extremely quick, as was shipment. And of course their collection of wines is excellent!
Great speed and service but issue with delivery
Great speed on shipping the items. Great packaging.
Bad choice of using FedEx/TNT for delivery into Portugal.
Complicated and difficult to contact company to get delivery.
Great wines, fair prices and very good service.
What more could you want!
Flawless service. The website is easy to navigate through. The wine suggestions make sense and the wines I like were right there in the first page. There is simple procedure for check out and the delivery was on time. As always. Highly recommended to any new customer.