Profesional and fast service😊
Profesional and fast service😊
I bought 3 chianti classico felsina…
I bought 3 chianti classico felsina colonia at a price of
94 euros each and the wine is oxydated,color is no
more red but brown and taste is not good.
a 2018 wine well stored should not be oxydated.
xtraWine reply
03/16/2023
Hi Christian, Thanks for your review and we are tremendously sorry there was a problem with the wine. However, we do not have a record of a ticket opened on your behalf by our customer service. We cannot help you if you do not know that there is a problem. Please do get in touch with our customer service by emailing info@xtrawine.com or please go through the procedures to submit a complaint due to a non-compliant bottle: https://www.xtrawine.com/en/contact-us. We look forward to hearing from you and getting this sorted as soon as posisble!
Fast & Great Customer Service
I found a wine at a specific year that I couldn’t find anywhere else and saw on their website, so I called in to check if the stock they had was the same showing on their website. Flaminia was very friendly and polite and also very knowledgable. She was able to make sure it was exactly what I was looking for and got back to me very quickly through email. Not only that, she also reminded me to sign up for some member-only offer which was actually really helpful because I got to explore more of their great selection and save on the shipping almost!
My overall experience was excellent and smooth, and I received my order before I realised as well! Thank you so much(:
easy and convenient
xtraWine reply
03/16/2023
Thanks a million!
Half of order still missing.
Half of order still missing.
xtraWine reply
03/09/2023
Hi Alvidas, thanks for your feedback and I am sorry to hear your experience didn't match your expectations. We do not seem to have a record of your complaint so please do get in touch with us via email info@xtrawine.com and please do let us know. We do not seem to have missed anything but we are more than happy to talk with you and see how to best help you! Thanks a lot again!
They youse FedEx to ship the vine.
They youse FedEx to ship the vine.
it's a miserable company. Look at trustpilot, and you will find out what I mean.....
xtraWine reply
03/10/2023
Thanks Klaus, we cannot really offer a comment on your feedback on Fedex. They are great partners to us. Nevertheless, we truly hope you enjoyed the wine and to see you soon!
Korzystam z tego sklepu od lipca 2017 roku
Korzystam z tego sklepu od wielu lat. Zawsze mają dobry asortyment i całkiem niezłe ceny, choć nie zawsze najniższe. Na niektóre pozycje nie są konkurencyjni. Sklep posiada doskonałe opisy win, które znacznie pomagają w zakupie. Szybka dostawa, wygodna płatność. Dostawa jest bardzo dobrze zabezpieczona przed zniszczeniem. Wino jest w styropianowych pudełkach. Dla wina to dobrze dla planety nie bardzo dobrze ale wino się nie potłucze. Po wielu latach kupowania tam wina pierwszy raz dali mi jakiś rabat po zakupie. Mam nadzieje, że będzie to standard obsługi stałego klienta :) Pozdrowienia z Polski
OK ON TIME AND RIGHT QUALITY
OK ON TIME AND RIGHT QUALITY
xtraWine reply
03/10/2023
That's great. Thanks Jean Luc. You made our day :)
Speedy delivery as usual, impressive!
Good response and efficient, delivery in polite attitude
Good range, good prices, fast efficient delivery
good price but delivery took pretty long
good price but delivery took pretty long
xtraWine reply
03/10/2023
Hi Nora, thanks for your review. We are truly sorry you felt the delivery took longer than expected. Your tracking code informed you of the delays in Buchs and your absence on the day of the delivery. Always remember to check your traking code to see where your package is and when it is expected to arrive! We hope to see you soon in xtraWine!
Very good selction and reasonable…
Very good selction and reasonable prices.
Accurate delivery and extensive selection.
Cardboard not good enough?
Everything went very well and actually faster than anticipated. I suppose that now that the webshop indicates the cost for the excise in the customers country, the appropriate taxes are being paid. Even if there is no document accompanying the package as proof of legal taxes having been paid.
My only issue is the packaging: why not cardboard instead of this probably hard to recycle, grey styrofoam?
xtraWine reply
03/10/2023
Hi Benny, thanks for your review. All our operations abroad are fully legal and we have agents and tax representatives in each and every country we operate. But thanks for being so attentive to the legal framewords. As for the packaging. it is 98% recyclable and it has been designed to be light, minimise any waste of space (to reduce CO2 emissions) and it is made from recycled materials. It is safe yet environmentally friendly. Additionally, we have also structured our packages to turn into wine cellar. We have many videos on our youtube channel and we have even written about it on our blog: https://blog.xtrawine.com/en/how-to-store-wine-at-home-without-a-wine-cellar/ . Check it out!
A safe bet regarding the wine list
A safe bet regarding the wine list, quality, packaging, and delivery.
XtraWine means excellence.
Fast delivery, as usual. Perfect.
Good quality offering and fast delivery!
Good quality offering and fast delivery!
xtraWine reply
02/24/2023
grazie!