Fernand Thill Champagne Grand Cru Rosé Brut

The delivery was as promised.

Perfect as usual!

Everything worked great!

To feel safety

Easy and quick with quality packaging and one time delivery.

Quick delivery with safe . Lots selection.

Very quick shipping

Top and fast

proper, fast delivery. everything OK

Great service and quick delivery

I need to make this clear from the start - I can’t fault the hard work by Flaminia and her team in trying to resolve a delivery issue, but in financial terms, it cost me more than four times the cost of the wine ordered in lost work while I had to wait in for UPS to deliver. Why xtrawine changed couriers is beyond me, but using UPS is a backward step. Their tracking system is not fit for purpose - as an example, I was given a delivery day/time twice and they failed to show. I had to wait in as UPS require a signature and I am miles from a delivery drop off point. Looking at the tracking, it was clear that the package was still at a depot, so why send a delivery day/time? It’s basically lying to the customer and giving xtrawine a bad name for poor deliveries. UPS customer services actually confirmed the wine was at a depot and said the system automatically sends a delivery message. Well it shouldn’t and they acknowledged that, but it won’t change as I guess I’m in a minority of failed deliveries compared to millions of packages they shift daily. That still doesn’t make it right. It’s not the first time I’ve had issues with UPS, they managed to lose a watch and insisted it had been delivered. Rather than believe the customer they sent somebody to check, who happened to be the driver of the round covering my area. He confirmed he’d never been to my house!
I feel so grateful for the efforts Flaminia made to get this sorted and I hope she is able to make some recommendations to resolve the courier issue as I got the impression that I’m not a lone voice - I would be happy to pay additional delivery costs to get a reliable company, but it’s not an option.
As it stands, I can’t afford to lose work and I’ll have to source my wine elsewhere. If this is becoming an issue for xtrawine, they need to get it sorted fast or they will lose customers.
A great wine supplier with excellent customer relations, but delivery was and is an issue for me.

It just fits !