Xtrawine have a great selection but experience with UPS very poor
Xtrawine have an excellent selection of wine and I think it's a nice touch that they provide a discount, depending on the previous spend.
However, i can only rate them 4 stars because of the repeated issue I am experiencing with their chosen distributor UPS.
Whilst xrtrawine ship the wine quickly, the wine has been sat in a UK depot for over a week and this has now happened on 3 occasions.
When they used fed ex in the past, it arrived within 7 days.
Instead I am wasting time phoning UPS for updates and receiving generic delayed delivery messages, it's very frustrating.
I appreciate that is not directly Xtrawines fault but they are choosing to us a distributor who is impacting the customers experience, so much so, that I may have to order from another merchant next time.